Frequently Asked Questions

Q: What does ReWoke_Edit sell?

ReWoke_Edit offers carefully selected pet-care products designed to make everyday life with your pets easier. Our range focuses on grooming, hydration and practical everyday pet essentials.

Q: Do you deliver across South Africa?

Yes! We deliver to customers throughout South Africa.

Q: How much does delivery cost?

Our standard delivery fee is R79 for orders up to 9.99 kg.
Any applicable delivery charges will be shown at checkout before you complete your order.

Q: How long will my order take to arrive?

Orders are generally processed within 0–2 business days.
Once your order has been dispatched, delivery usually takes approximately 3–5 business days, depending on your location.
This means you can generally expect your order within approximately 3–7 business days from successful payment.
Please note that weekends and public holidays are not included in normal processing and delivery times.

Q: When will my order be processed?

Orders received before 2:00 PM on business days can begin processing that day.
Orders placed after 2:00 PM, on weekends or on public holidays will be processed on the next business day.

Q: Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking information so that you can follow your delivery.

Q: Do you deliver to PO Boxes?

Unfortunately, we currently require a physical delivery address for orders.

Q: What payment methods do you accept?

Available payment methods will be displayed securely at checkout. Your payment must be successfully completed before your order can be processed.

Q: Can I cancel or change my order?

Please contact us as soon as possible if you need to make a change or cancel an order.
We can generally accommodate changes or cancellations within 24 hours, provided your order has not already entered the fulfilment or shipping process.
Once an order has been dispatched, it can no longer be cancelled through the normal order process.

Q: What happens if I change my mind about my purchase?

If you request a return because you have changed your mind, the item must meet our return requirements.
The customer is responsible for the return shipping cost, and a 15% handling/restocking fee may be deducted from the refund.
The original delivery fee is also non-refundable for change-of-mind returns.

Q: What if my product arrives damaged or is faulty?

Please contact us within 7 days of receiving your order.
Send us your order number together with clear photographs or videos showing the problem and the packaging.
If the product is confirmed to be defective or damaged, we will assist with a replacement where possible. If a replacement is unavailable, a refund may be provided.

Q: What condition must an item be in to qualify for a return?

Returned products must generally be:
- Unused
- Undamaged
- In their original packaging
- Returned with all accessories and included documentation
- Free from signs of misuse, modification or excessive wear
Please do not send a return before receiving instructions from us.

Q: How long will my refund take?

Once a returned product has been received and inspected, approved refunds are generally processed within 14 business days.
Refunds are made to the original payment method where applicable.

Q: Can I return a grooming or personal-care product after using it?

For hygiene reasons, certain products may not be eligible for return once they have been used or opened.
If you're unsure about a product, please contact us before using it.

Q: Are your products suitable for every pet?

Not necessarily. Every pet is different.
Please read the individual product description and specifications before purchasing. If you are unsure whether a product is suitable for your pet, contact us and we'll be happy to help.

Q: How can I contact ReWoke_Edit?

If you have a question about an order, product or delivery, please contact us through our Contact Us page.
When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.

Q: Still have a question?

We're here to help!
If you can't find the answer you're looking for, get in touch with us before placing your order and we'll do our best to assist.

ReWoke_Edit — Better care. Happier pets.