Refund policy
At ReWoke_Edit, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so that we can help.
1. Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must generally:
- Be unused and in its original condition
- Be in its original packaging
- Include all accessories and components supplied with the product
- Not show signs of misuse, damage or excessive wear
Please contact us before sending any product back. We will provide instructions on how to proceed with your return.
Do not send a product back without first contacting us.
2. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 7 days of receiving your order, provided the product meets our return requirements.
For change-of-mind returns:
- The customer is responsible for the return shipping cost.
- A 15% handling/restocking fee may be deducted from the refund.
- Original delivery charges are non-refundable.
The product must be returned unused, undamaged and in its original packaging.
3. Damaged or Defective Products
If your product arrives damaged or develops a genuine defect, please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging where applicable
- A video where the problem cannot be clearly shown in photographs
We will assess the issue and, where appropriate, arrange a replacement or refund.
If the product is confirmed to be defective or damaged, you will not be responsible for the applicable return shipping cost.
4. Incorrect Product
If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.
Please provide photographs of the product received together with your order number.
We will investigate the issue and, where appropriate, arrange the correct product or another suitable resolution.
5. Products That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.
This may include certain pet grooming, personal-care or hygiene-related products.
If you are unsure whether a product can be returned, please contact us before opening or using it.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be processed using the original payment method where possible.
Refunds may take additional time to appear in your account depending on your bank or payment provider.
For approved change-of-mind returns, the applicable 15% handling/restocking fee and original delivery charges may be deducted from the refund.
7. Exchanges
Where possible, defective or incorrect products may be replaced with the correct product.
If a replacement is unavailable, we may offer a refund or another appropriate solution.
8. Return Shipping
For change-of-mind returns, the customer is responsible for the cost of returning the product to us.
For products confirmed to have arrived damaged or to be defective, ReWoke_Edit will assist with the applicable return shipping arrangements.
9. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before the order enters the fulfilment or shipping process.
Once an order has been dispatched, cancellation may no longer be possible and the normal return process will apply.
10. How to Request a Return
To request a return, please contact us through our Contact Us page.
Please include:
Order number:
Product name:
Reason for return:
Photographs/videos where applicable:
We will review your request and provide the next steps.
11. Important Information
Return requests must be made within the applicable 7-day period.
Products returned without prior approval may not be accepted.
This policy does not affect any rights you may have under applicable South African consumer-protection legislation.
Questions?
If you have any questions about our Refund & Returns Policy, please contact us before sending your product back.
ReWoke_Edit — Better care. Happier pets.
1. Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must generally:
- Be unused and in its original condition
- Be in its original packaging
- Include all accessories and components supplied with the product
- Not show signs of misuse, damage or excessive wear
Please contact us before sending any product back. We will provide instructions on how to proceed with your return.
Do not send a product back without first contacting us.
2. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 7 days of receiving your order, provided the product meets our return requirements.
For change-of-mind returns:
- The customer is responsible for the return shipping cost.
- A 15% handling/restocking fee may be deducted from the refund.
- Original delivery charges are non-refundable.
The product must be returned unused, undamaged and in its original packaging.
3. Damaged or Defective Products
If your product arrives damaged or develops a genuine defect, please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging where applicable
- A video where the problem cannot be clearly shown in photographs
We will assess the issue and, where appropriate, arrange a replacement or refund.
If the product is confirmed to be defective or damaged, you will not be responsible for the applicable return shipping cost.
4. Incorrect Product
If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.
Please provide photographs of the product received together with your order number.
We will investigate the issue and, where appropriate, arrange the correct product or another suitable resolution.
5. Products That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.
This may include certain pet grooming, personal-care or hygiene-related products.
If you are unsure whether a product can be returned, please contact us before opening or using it.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be processed using the original payment method where possible.
Refunds may take additional time to appear in your account depending on your bank or payment provider.
For approved change-of-mind returns, the applicable 15% handling/restocking fee and original delivery charges may be deducted from the refund.
7. Exchanges
Where possible, defective or incorrect products may be replaced with the correct product.
If a replacement is unavailable, we may offer a refund or another appropriate solution.
8. Return Shipping
For change-of-mind returns, the customer is responsible for the cost of returning the product to us.
For products confirmed to have arrived damaged or to be defective, ReWoke_Edit will assist with the applicable return shipping arrangements.
9. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before the order enters the fulfilment or shipping process.
Once an order has been dispatched, cancellation may no longer be possible and the normal return process will apply.
10. How to Request a Return
To request a return, please contact us through our Contact Us page.
Please include:
Order number:
Product name:
Reason for return:
Photographs/videos where applicable:
We will review your request and provide the next steps.
11. Important Information
Return requests must be made within the applicable 7-day period.
Products returned without prior approval may not be accepted.
This policy does not affect any rights you may have under applicable South African consumer-protection legislation.
Questions?
If you have any questions about our Refund & Returns Policy, please contact us before sending your product back.
ReWoke_Edit — Better care. Happier pets.